Papercups
Live chat widget
Papercups is an open-source customer messaging platform that allows businesses to connect with their customers through chat. It provides a real-time messaging system that businesses can use to engage with their customers, answer questions, and provide support. Papercups offers a range of features including: Real-time messaging: Papercups allows businesses to engage with their customers in real-time through chat. This helps businesses provide immediate support and improve customer satisfaction. Customizable chatbots: Papercups offers customizable chatbots that businesses can use to automate customer interactions. These chatbots can be customized with specific questions and responses, and they can help businesses provide immediate support to customers even when agents are not available. Collaborative team inbox: Papercups offers a shared inbox that allows multiple team members to collaborate on customer conversations. This helps businesses provide a more efficient and personalized support experience to their customers. Analytics and reporting: Papercups provides businesses with detailed analytics and reporting on their customer interactions. This allows businesses to track key metrics like response times, customer satisfaction, and engagement rates, and use this data to improve their customer support and engagement strategies. Integrations: Papercups integrates with a range of popular business tools, including CRMs, help desks, and analytics tools. This allows businesses to streamline their workflows and improve their overall productivity. Overall, Papercups is a lightweight and flexible platform that can help businesses of all sizes improve their customer engagement and support efforts. Its open-source nature also allows businesses to customize and extend the platform to meet their specific needs.