Chatwoot
Live chat widget
Chatwoot is an open-source customer engagement platform that allows businesses to manage customer conversations across multiple channels, including chat, email, and social media. It provides businesses with a centralized platform to manage customer interactions, automate customer support tasks, and improve overall customer engagement. Chatwoot offers a range of features including: Multi-channel messaging: Chatwoot allows businesses to engage with their customers through multiple channels, including chat, email, and social media. This helps businesses reach their customers where they are most active and convenient. Automated workflows: Chatwoot offers automated workflows that can help businesses streamline their customer support processes. For example, businesses can set up automated responses to common customer inquiries, route incoming messages to specific teams or agents, and track customer interactions. Customizable chatbots: Chatwoot offers a range of customizable chatbots that businesses can use to automate customer interactions. These chatbots can be customized with specific questions and responses, and they can help businesses provide immediate support to customers even when agents are not available. Analytics and reporting: Chatwoot provides businesses with detailed analytics and reporting on their customer interactions. This allows businesses to track key metrics like response times, customer satisfaction, and engagement rates, and use this data to improve their customer support and engagement strategies. Collaborative team inbox: Chatwoot offers a shared inbox that allows multiple team members to collaborate on customer conversations. This helps businesses provide a more efficient and personalized support experience to their customers. Integrations: Chatwoot integrates with a range of popular business tools, including CRMs, help desks, and analytics tools. This allows businesses to streamline their workflows and improve their overall productivity. Overall, Chatwoot is a powerful platform that can help businesses of all sizes improve their customer engagement and support efforts. Its open-source nature also allows businesses to customize and extend the platform to meet their specific needs.