Chaskiq
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Chaskiq is an open-source customer engagement platform designed to help businesses connect with their customers through chat, email, and social media channels. It provides a centralized platform for businesses to manage and track customer interactions, automate customer support tasks, and improve overall customer engagement. Chaskiq offers a range of features including: Multi-channel messaging: Chaskiq allows businesses to engage with their customers through multiple channels, including chat, email, and social media. This helps businesses reach their customers where they are most active and convenient. Automated workflows: Chaskiq offers automated workflows that can help businesses streamline their customer support processes. For example, businesses can set up automated responses to common customer inquiries, route incoming messages to specific teams or agents, and track customer interactions. Customizable chatbots: Chaskiq offers a range of customizable chatbots that businesses can use to automate customer interactions. These chatbots can be customized with specific questions and responses, and they can help businesses provide immediate support to customers even when agents are not available. Analytics and reporting: Chaskiq provides businesses with detailed analytics and reporting on their customer interactions. This allows businesses to track key metrics like response times, customer satisfaction, and engagement rates, and use this data to improve their customer support and engagement strategies. Overall, Chaskiq is a versatile and powerful platform that can help businesses of all sizes improve their customer engagement and support efforts. Its open-source nature also allows businesses to customize and extend the platform to meet their specific needs.