Peppermint
Ticket Management & Helpdesk system
Peppermint is an open-source helpdesk solution that is designed to help organizations manage customer support requests and inquiries. The platform includes a range of features that make it easy to track, manage, and resolve customer issues, including a ticketing system, knowledge base, and customer portal. One of the key features of Peppermint is its ticketing system. The platform allows users to easily create and manage support tickets, which can be tracked and prioritized based on their severity and impact on the customer. Peppermint also includes automated ticket assignment and escalation features, which help to ensure that tickets are routed to the appropriate team members and that urgent issues are addressed in a timely manner. Another important feature of Peppermint is its knowledge base. The platform includes a searchable database of support articles and frequently asked questions (FAQs), which customers can use to find answers to common questions and issues. This can help to reduce the number of support requests that need to be handled by support agents, freeing up time for more complex issues. Peppermint also includes a customer portal, which allows customers to easily submit support requests and track the status of their tickets. The portal can be customized to match the look and feel of an organization's website, providing a seamless support experience for customers. In addition to these features, Peppermint includes a range of reporting and analytics tools, which allow organizations to track their support performance and identify areas for improvement. The platform can generate reports on ticket volume, response time, and customer satisfaction, among other metrics. Overall, Peppermint is a powerful and flexible helpdesk solution that can be customized to meet the specific needs of a wide range of organizations. Its ticketing system, knowledge base, and customer portal features make it easy to manage customer support requests and provide a high level of service to customers.